Empowering Careers Behind the Scenes of Air Travel
The Ground Staff & Travel Management (GSTM) course is designed to prepare students for essential on-ground roles at airports and within the travel industry. It covers key areas such as check-in procedures, baggage handling, customer service, ticketing, and travel coordination. Along with technical know-how, students develop soft skills, grooming standards, and communication abilities required for high-pressure environments. Practical training and industry insights make our learners job-ready from day one. Graduates often secure positions with domestic and international airlines, airports, and renowned travel companies.
Modules
- Language Enhancement
- Accent Neutralization
- Introduction to Grammar
- Advanced Grammar
- Role-plays Extempore
- Emotional Intelligence
- The Grooming Process
- Skin Care
- Hair Care
- Art of Makeup
- Formal Look
- Casual Look
- Elegant Dressing
- Selection of Outfit
- History of Aviation
- Types of Aircraft
- Aircraft Exterior and Functions
- In flight Announcements – English & Hindi
- Emergencies on Board
- Safety Equipment History of Aviation
- Map Reading Skills
- Aviation Terminology & Abbreviation
- Introduction to Galileo Reservation System & Features
- Types of Travels and Differences among all
- International Ticket & Routing
- International Itinerary building
- Theory of Flight
- National Aviation Authorities & Role of State and Center
- Fares & Ticketing
- Passenger handling
- Airport Access Control : BCAS/Security CISF & Others (Airline Security)
- Airport Security
- Airport Runway/ Taxiway /Maintenance Tarmac/Ramp Area Airport Infrastructure : City side/Land side/Air side
- Airport (Monitoring /Surveillance)
- Airport Administration
- Airport finance
- Airport Support System : Fire /Ambulance /Doctors /Water reservoir
- Airport Cargo Security : Incoming/Outgoing Airport Cargo (DGR)
- Airport ULD’s Equipments
- Ground Support Limits
- Airport Manager
- Airport Threats / Bird Hits Incident / Accidents
- Time Zones
- Map Reading Skills
- Domestic Ticket & Routing
- Basics of Passport & Visa
- Domestic Itinerarybuilding
- Airport Monitoring /Surveillance
- Encoding & Decoding cities and countries