Shaping Service Professionals for the Global Travel Industry
The Hospitality, Travel & Customer Service (HTCS) course offers comprehensive training for students aiming to work in guest relations, travel assistance, and service-oriented roles. The curriculum blends hospitality operations, travel management, and customer service techniques to meet global industry standards. Students also receive grooming, communication, and personality development sessions to enhance their professionalism. With a focus on real-world applications and industry exposure, this course opens doors to exciting roles in hotels, travel agencies, cruise lines, and tourism departments. Our placement support ensures a smooth transition into the workforce.
Modules
- Language Enhancement
- Accent Neutralization
- Introduction to Grammar
- Advanced Grammar
- Role-plays Extempore
- Emotional Intelligence
- The Grooming Process
- Skin Care
- Hair Care
- Art of Makeup
- Formal Look
- Casual Look
- Elegant Dressing
- Introduction to the Hospitality Industry
- Front office introduction
- Classification of hotels
- Reservation
- Tax Structure
- Group arrivals and departures
- Overbooking
- Night audit
- Types of Travel & Difference Between Them
- Time Zones
- Domestic Ticketing and Routings
- International Ticketing and Routings
- Basic Knowledge of Passport & Visa Structures for Selected Countries
- Itinerary Building Techniques
- International Itineraries
- Domestic Itineraries Airport Monitoring / Surveillance)
- Types of Management
- Front office procedures for emergency